SMS Terms & Conditions

1. Program Description

Pepfides LLC operates two kinds of text messaging, and you consent to them separately:

• Order and shipping updates (transactional) — order confirmation, payment status, shipment and tracking notifications, delivery exceptions, and messages we must send to complete an order you placed.
• Marketing and promotional messages — new product availability, restocks, and offers. You only receive these if you separately opt in, and opting in is never a condition of purchasing anything. Both kinds of message come from the same number; see Section 6 for how to stop one or both.

We communicate with Referral Partners about their application, compliance, and payouts by email.

2. How You Opt In

You opt in by entering your mobile number and affirmatively checking the consent box at signup or at checkout. Order updates and marketing are separate boxes, and neither is pre-checked. We record the date, time, and the exact wording of the consent you accepted.

Consent to receive marketing text messages is not a condition of purchasing anything from us.

You confirm that you are the subscriber of the mobile number you provide, or that you are authorized to consent for it, and that you are 21 or older.

3. Message Frequency

Message frequency varies and is driven by events, not by a schedule. Order and shipping updates are sent as your order progresses — typically two to five messages per order. Marketing messages, if you opt in, are sent no more than four (4) times per month. Partner compliance and payout notifications are typically fewer than one per month.

4. Message and Data Rates

Message and data rates may apply. Messages are billed by your mobile carrier under your own plan; we do not charge you for them. Contact your carrier if you are unsure what your plan includes.

5. How to Get Help (HELP)

Reply HELP to any message from us for assistance, or email [email protected]. Replying HELP returns our contact details and a reminder of how to opt out.

6. How to Stop Messages (STOP)

Reply STOP to any message to cancel. We send every text — order updates and marketing alike — from a single number, so STOP cancels ALL texts from Pepfides LLC, including order and shipping updates. After you send STOP we will send one final message confirming it, and you will receive no further texts. Reply START at any time to resume.

STOP is not the only way. You may also reply CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL, or email [email protected] — we honor a request to stop however you reasonably make it, in any words that reasonably convey it. Nothing here requires you to use a particular method.

If you want to keep order and shipping updates but stop marketing texts, email [email protected] and we will do that for you.

Opting out of SMS does not close your account, does not cancel an order already placed, and does not exempt you from any policy you have agreed to. We will continue to send order notices and any communication we are required to make by email.

7. Supported Carriers and Carrier Liability

Carriers are not liable for delayed or undelivered messages.

The program is supported by major US carriers including AT&T, Verizon Wireless, T-Mobile, and their affiliated and MVNO brands. Carrier support can change without notice, and delivery is not guaranteed — messages may be delayed, filtered, or blocked by your carrier or device for reasons outside our control. Do not rely on SMS as your only notice of anything time-sensitive; we also send order notices by email.

8. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.

We share your mobile number with our messaging provider only to deliver the messages you asked for. Our full Privacy Policy explains what we collect and how long we keep it.

Read the Privacy Policy →

9. Changes to These SMS Terms

We may update these SMS Terms. Updates take effect when posted here with a new "Last updated" date. If a change materially affects the program, we will tell you before it takes effect. Continued participation after the effective date means you accept the update.

10. Contact

Questions about the messaging program: [email protected]. These SMS Terms supplement, and do not replace, our Terms and Conditions of Purchase.